SERVICE MANAGEMENT GROUP, LLC

According to U.S. Department of Labor enforcement records, SERVICE MANAGEMENT GROUP, LLC — a janitorial services facility located at 200 LEEDERHILL DRIVE, HAMDEN, CT 06517 — was the subject of a formal OSHA inspection that resulted in 11 citation(s) and cumulative proposed penalties of $40,188.75. The inspection case was opened on 2018-06-26.

The volume of citations issued during this inspection suggests systematic compliance deficiencies rather than isolated incidents. Facilities with 10 or more citations typically face comprehensive abatement requirements and may be subject to follow-up inspections.

BLS Injury Data: According to the Bureau of Labor Statistics (2022), this industry sector has an occupational injury rate of 2.8 per 100 full-time workers — 4% above the national average of 2.7. The sector fatality rate is 5.3 per 100,000 workers.

Industry Benchmark: The total penalty of $40,188.75 is more than 9.7× the national average of $4,155.70 for facilities in the Admin Services sector (NAICS 561720). This sector encompasses 40,441 inspected facilities nationwide with aggregate penalties totaling $168.1M.

State Context: Within CT, this facility's penalty places it at the 99th percentile among 33,669 inspected facilities. The statewide average penalty is $3,368.63.

Citation Analysis: The inspection produced 11 citations spanning 3 distinct OSHA regulatory standards. The citation breakdown includes: 11 serious — A workplace hazard that could cause death or serious physical harm exists, and the employer knew or should have known about the condition.

Enforcement Timeline: Citations were issued beginning November 14, 2018 with the latest abatement deadline set for February 1, 2019. Of the 11 total citations, 0 (0%) have been marked as abated in DOL records, which may indicate ongoing compliance gaps requiring further regulatory attention.

Penalty Assessment: The cumulative penalty of $40,188.75 reflects OSHA's gravity-based penalty calculation methodology, which considers the severity of potential injury, the probability of occurrence, the employer's size, good faith, and violation history. The per-citation average of $3,653.52 falls within the standard penalty range.

The enforcement profile for Service Management Group, LLC reveals a concentrated failure in managing high-elevation fall hazards, specifically concerning rope descent systems and fixed ladder safety. The citation of standards 1910.27 and 1910.28, coupled with the specialized personal fall protection requirements of 1910.140, indicates that employees were exposed to life-threatening risks during window cleaning or facade maintenance. The gravity ratings of 10 for duty-to-have-fall-protection violations underscore a direct risk of catastrophic injury or fatality. For workers, these deficiencies meant operating on elevated surfaces without verified anchorages, inadequate equipment inspections, or insufficient secondary fall arrest systems, which are the primary safeguards against equipment failure