TELETECH HOLDINGS INC.

According to U.S. Department of Labor enforcement records, TELETECH HOLDINGS INC. — a telemarketing bureaus and other contact centers facility located at 2303 US HWY 2 EAST, KALISPELL, MT 59901 — was the subject of a formal OSHA inspection that resulted in 1 citation(s) and cumulative proposed penalties of $675.00. The inspection case was opened on 2009-02-24.

DOL records document workplace safety violations warranting formal citation under the OSH Act. While classified at the standard enforcement level, all OSHA citations require corrective action and may indicate areas where workplace safety programs should be strengthened.

BLS Injury Data: According to the Bureau of Labor Statistics (2022), this industry sector has an occupational injury rate of 2.8 per 100 full-time workers — 4% above the national average of 2.7. The sector fatality rate is 5.3 per 100,000 workers.

Industry Benchmark: The total penalty of $675.00 is 84% below the national average of $4,155.70 for facilities in the Admin Services sector (NAICS 561422). This sector encompasses 40,441 inspected facilities nationwide with aggregate penalties totaling $168.1M.

State Context: Within MT, this facility's penalty places it at the 57th percentile among 9,480 inspected facilities. The statewide average penalty is $2,110.71.

Citation Analysis: The inspection produced 1 citations spanning 1 distinct OSHA regulatory standards. The citation breakdown includes: 1 serious — A workplace hazard that could cause death or serious physical harm exists, and the employer knew or should have known about the condition.

Enforcement Timeline: Citations were issued beginning March 23, 2009 with the latest abatement deadline set for March 29, 2009. Of the 1 total citations, 1 (100%) have been marked as abated in DOL records, indicating substantial compliance with corrective action requirements.

Penalty Assessment: The total proposed penalty of $675.00 falls within OSHA's standard enforcement range and may have been adjusted through informal settlement conference procedures, penalty reduction factors, or good faith credit for demonstrated safety and health management systems.